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nobu99 Legal: clear terms for your account

nobu99 Legal explains how we handle account access, wallet records, cookies and requests to change your details.

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nobu99 nobu99 Legal: clear terms for your account
HELP WITH TERMS

Get a clear route for legal questions

Legal questions are easier to resolve when you send the relevant account detail and payment reference together. Our support route is placed close to the account and cashier paths, so you can ask about access, a wallet record or a policy request without guessing where to begin. If you are using a phone, open the account menu, choose support, and keep the same device available while we check the request.

Team online

Account access

Tell us whether phone verification has been completed and describe the access message you see. We use those details to direct your Legal question to the correct account path.

Wallet status

Include the DANA, OVO, GoPay or QRIS reference shown in your account. We can compare that record with the cashier status without asking you to resend private wallet credentials.

Policy changes

Use the displayed support route to request a correction, deletion review or copy of your stored account details. We may ask for phone verification before changing protected records.

DATA HANDLING

See how your Legal choices work

We keep the Legal process practical: you can ask what data is held, why it is needed and how long a record remains connected to your account.

Account data

We use the details connected to your account to provide access, match phone verification and respond to Legal requests. Keep your contact details current so our reply reaches the right account holder.

Payment records

A wallet or bank reference can help us trace a cashier event, but we do not need your wallet password or full banking credentials. Share only the reference requested through our support route.

Cookies

Cookies can retain sign-in continuity and selected page settings on your device. Clearing them may require you to complete the account access step again before viewing the lobby.

Account security

Phone verification is checked before protected account access or certain detail changes. Never send a password through a support message, even when asking about Legal terms.

Record retention

We retain account and transaction records for the period needed for account administration, dispute handling and applicable Legal duties. A deletion request may not remove records we must keep.

Change requests

To request correction, access or removal of eligible data, contact us through the account support route with the affected detail. We may verify ownership before making a change.

Answers before you open an account

These Legal answers cover the questions we expect before an Indonesian account is opened or used. They explain access wording, data requests, payment records and contact steps without replacing the current terms shown in your account. If a clause affects your situation, send us the exact wording and your account reference so we can address that point directly.

It covers account access, phone verification, data handling, cookies, payment records, account closure and requests to correct or remove eligible details. It also explains when access depends on local law.

Access depends on local law and your account status. Check the current Legal wording before opening an account, and contact support if your location or access message needs clarification.

DANA and QRIS references may be recorded to match a cashier event with your account. A receipt alone may not complete an action, so keep the reference available for a status request.

Phone verification helps us confirm account ownership before protected access or detail changes. If verification stalls, send the displayed message through the account support route rather than sharing your password.

Contact us through the support route shown in your account and identify the detail you want copied or corrected. We may verify ownership before releasing or changing stored account data.

You can request removal of eligible data through support. Some account or payment records may remain when needed for account administration, dispute handling or applicable Legal duties.

Open the account menu, choose support and include the clause, account reference and relevant payment reference if applicable. We will use those details to route your question accurately.

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